Support and Assistance are always included.
Our support is “All-inclusive”. We can handle it. Forget about hosting problems.
Do it for me
All our services are Managed and Premium
We anticipate your needs.
Our experience allows us to know your needs in advance, putting at your disposal a series of advanced guides and “How to” in our knowledgebase and a set of tools to configure your services directly from the customer area.
Assistance is always included in every plan, we take care of everything. We have prepared and made available to all our customers a series of guides and tutorials to allow those who wish to carry out all the operations and configurations of their services independently.
Thanks to our reserved area for customers, you will have all the settings and monitoring of your hosting just one click away: you can check the space and traffic quotas and manage the plan upgrades, configure domains and DNS, renew services and request our assistance via a ticket.
Our technicians can connect remotely to your computer or your mobile devices to help you in the most complex configurations and solve any problems directly in total safety and, above all, without unnecessary waste of time for you or your team.
Thanks to the SLA premium support extension you will have at your disposal a dedicated “Key Account”, for any kind of problem.
With SLA First Class you will have at your disposal an account dedicated to you and a preferential and priority channel for all your requests 24 hours a day, even over the telephone.
Consultancy & First Aid
We help you to:
find the best product for your needs, design the perfect infrastructure for you or one of your customers, become an Artera reseller, plan a migration to the cloud, speed up your ecommerce.