{"id":19907,"date":"2014-10-30T09:43:37","date_gmt":"2014-10-30T08:43:37","guid":{"rendered":"https:\/\/www.artera.net\/it\/blog\/?p=19907"},"modified":"2023-02-27T14:32:16","modified_gmt":"2023-02-27T14:32:16","slug":"assistenza-hosting","status":"publish","type":"post","link":"https:\/\/www.artera.net\/it\/hosting\/assistenza-hosting\/","title":{"rendered":"Assistenza hosting: come scegliere tra le offerte?"},"content":{"rendered":"<p>Una delle voci che maggiormente dovrebbero essere prese in considerazione quando si sceglie un servizio di hosting, o meglio, un fornitore di hosting \u00e8 senza ombra di dubbio l&#8217;assistenza. Questo \u00e8 di fondamentale importanza perch\u00e9 un&#8217;<strong>assistenza hosting<\/strong> rapida ed efficace pu\u00f2 fare la differenza tra un un portale web sempre raggiungibile ed un sito offline.<\/p>\n<p>Quello che ci si augura quando si sceglie un provider \u00e8 di non avere mai bisogno di contattarne l&#8217;assistenza. Questo per\u00f2 pu\u00f2 rendersi necessario quando si vogliono effettuare modifiche strutturali ad un sito, quando si incontrano difficolt\u00e0 nell&#8217;utilizzo dei server di posta, quando si vuole richiedere un upgrade delle risorse e in molti altri casi.<\/p>\n<h2>Come valutare il tipo di assistenza offerto?<\/h2>\n<p>Per prima cosa bisogna prendere in considerazione la disponibilit\u00e0 del servizio di assistenza hosting. L&#8217;opzione migliore \u00e8 sicuramente la <strong>disponibilit\u00e0 24\/7<\/strong> (ovvero 24 ore su 24, 7 giorni alla settimana, 365 giorni all&#8217;anno) che permette di mettersi in contatto con gli addetti in ogni momento della giornata per risolvere in maniera immediata ogni tipo di problematica.<\/p>\n<p>Le modalit\u00e0 di contatto sono un&#8217;altra voce importante da analizzare. Le tre che vengono maggiormente utilizzate dai provider di servizi internet sono il <strong>ticket<\/strong> (il metodo che pi\u00f9 viene utilizzato in ambito hosting e servizi web), il <strong>telefono<\/strong> (spesso tramite numero verde attivo durante l&#8217;orario di ufficio) oppure le <strong>email<\/strong> (verso l&#8217;indirizzo dedicato all&#8217;assistenza).<\/p>\n<p>Il tipo di assistenza viene differenziato, nella maggior parte dei casi, anche in base ai <strong>tempi di risposta o intervento garantiti<\/strong>. I pacchetti premium spesso consentono di intervenire su qualsiasi tipo di problematica entro una giornata lavorativa per assicurare il minimo downtime possibile. La controparte del downtime, l&#8217;uptime, \u00e8 espressa in percentuale rispetto alla durata contrattuale oppure alla giornata di 24 ore. Siccome possono esserci interruzioni del servizio dovute ad eventi indipendenti dalla volont\u00e0 del provider, questi assicurano nella stragrande maggioranza dei casi <strong>uptime del 99%<\/strong>.<\/p>\n<p>I provider distinguono poi i <strong>pacchetti di assistenza<\/strong> in base alla tipologia di pagamento. Esistono pacchetti prepagati, che consentono di avere a disposizione un numero di ore da poter utilizzare all&#8217;occorrenza, oppure pacchetti continuativi, particolarmente indicati per chi effettua frequentemente modifiche al sito, che permettono di avere a disposizione in ogni momento tecnici altamente qualificati.<\/p>\n<p>Spesso i fornitori di servizi web offrono pacchetti hosting che includono il servizio di assistenza cos\u00ec da garantire un livello elevatissimo a prezzi competitivi. Per quanto riguarda invece i pacchetti che non comprendono l&#8217;assistenza \u00e8 di fondamentale importanza fare attenzione ai costi. Questi infatti possono variare, anche di molto, in funzione del momento in cui si contatta il reparto tecnico. Un intervento fuori orario di ufficio o nei giorni festivi pu\u00f2 comportare un esborso anche doppio rispetto ad un operazione da parte dei tecnici effettuata in un giorno lavorativo.<\/p>\n<p>E voi come avete trovato il <strong>servizio di assistenza<\/strong> dei vostri provider?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Una delle voci che dovrebbero essere prese in considerazione quando si sceglie un fornitore di hosting \u00e8 senza ombra di dubbio l&#8217;assistenza. &Egrave; di fondamentale importanza perch\u00e9 un&#8217;<strong>assistenza hosting<\/strong> rapida ed efficace pu\u00f2 fare la differenza&#8230;<\/p>\n","protected":false},"author":4,"featured_media":19982,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[32],"tags":[303,153,224],"class_list":["post-19907","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hosting","tag-assistenza","tag-hosting","tag-internet-service-provider"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assistenza Hosting: come scegliere tra le offerte? 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