{"id":27897,"date":"2016-04-29T16:37:22","date_gmt":"2016-04-29T14:37:22","guid":{"rendered":"https:\/\/www.artera.net\/it\/blog\/?p=27897"},"modified":"2023-02-27T14:15:09","modified_gmt":"2023-02-27T14:15:09","slug":"chat-bot","status":"publish","type":"post","link":"https:\/\/www.artera.net\/it\/sviluppo\/chat-bot\/","title":{"rendered":"Il futuro dell&#8217;assistenza online \u00e8 nei chat-bot"},"content":{"rendered":"<p>Una buona parte del traffico web in tutto il mondo \u00e8 generato dai <strong>bot<\/strong> ovvero da quei software sviluppati ad hoc per <strong>reperire online informazioni<\/strong> di vario genere. La tipologia pi\u00f9 nota \u00e8 certamente quella degli spider cio\u00e8 qui bot che viaggiando sui link contenuti nelle pagine web dei siti le indicizzano nei database dei motori di ricerca.<\/p>\n<p>Esiste tuttavia anche una tipologia di bot, ormai in circolazione da molti anni, che sembra stia tornando in auge: i <strong>chat-bot<\/strong>. Questi bot permettono di interagire tramite applicazioni di messaggistica come se si stesse conversando con una persona vera.<\/p>\n<p>Per chi da giovane si \u00e8 divertito ad usare MSN Messenger i pi\u00f9 famosi esempi di chat-bot erano certamente <strong>Spleak<\/strong> (in lingua inglese) e <strong>Doretta<\/strong> (in italiano): ore e ore perse a parlare di argomenti improbabili per scoprire quali risposte avrebbe inviato il bot.<\/p>\n<p>Ovviamente erano chat-bot semplici che per\u00f2 hanno posto le basi per lo sviluppo che in questi ultimi mesi tutte le pi\u00f9 grande aziende in ambito IT stanno facendo. Questo perch\u00e9 i chat-bot, se ben sviluppati e con alle spalle <strong>algoritmi di machine learning<\/strong>, possono andare a sostituire l&#8217;uomo in diversi ambiti.<\/p>\n<p>Il primo dei campi applicativi \u00e8 certamente l&#8217;<strong>assistenza di base<\/strong> per un&#8217;infinit\u00e0 di servizi. Il fatto di non dover abbandonare la propria piattaforma di messaggistica preferita per poter comunicare con un servizio di assistenza \u00e8 uno dei maggiori punti a favore dell&#8217;implementazione dei chat-bot.<\/p>\n<p>Chiedere le previsioni meteo? Conoscere le quotazioni in borsa di un particolare listino? Prenotare un taxi? Sono tutte operazioni che, grazie ai chat-bot, sar\u00e0 possibile eseguire tramite le pi\u00f9 diffuse app di messaggistica istantanea.<\/p>\n<p>Attualmente <strong>Facebook Messenger, Telegram e Kik Messenger<\/strong> mettono gi\u00e0 a disposizione delle API per gli sviluppatori che permettono di intercettare e soddisfare le necessit\u00e0 dei clienti.<\/p>\n<p>Yamaha Motor Europe ha chiesto a Connexia di sviluppare un chat-bot, su piattaforma Facebook Messenger, in grado di fornire all&#8217;utente informazioni base circa i modelli inseriti nel catalogo e di localizzare l&#8217;utente indicando il concessionario pi\u00f9 vicino.<\/p>\n<p>Netflix invece ha un contatto Telegram che permette agli utenti di rimanere costantemente aggiornati sulle nuove uscite in una particolare nazione.<\/p>\n<p>Il Ministero delle Attivit\u00e0 Culturali sfrutta un chat-bot su Telegram per indicare i 20 musei pi\u00f9 vicini alla posizione dell&#8217;utente, fornendo descrizione e informazioni di contatto.<\/p>\n<p>Ovviamente i chat-bot <strong>non sono ancora sufficientemente sviluppati<\/strong> per essere lanciati sul mercato in modo definitivo. Basti guardare cosa \u00e8 successo con Tay, il chat-bot sviluppato da Microsoft.<\/p>\n<p>Tuttavia sembra proprio che il futuro, almeno per quanto riguarda l&#8217;assistenza primaria e la <strong>distribuzione di informazioni basilari<\/strong>, sia dei chat-bot. Vedremo quanto le grandi aziende dell&#8217;IT vorranno investire in questo campo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Esiste una tipologia di bot, ormai in circolazione da molti anni, che sembra stia tornando in auge: i <strong>chat-bot<\/strong>. Questi bot permettono di interagire tramite applicazioni di messaggistica come se si stesse conversando con una persona vera.<\/p>\n","protected":false},"author":4,"featured_media":27902,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[108],"tags":[314,303,328,255,508],"class_list":["post-27897","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sviluppo","tag-applicazioni","tag-assistenza","tag-chat","tag-customer-care","tag-machine-learning"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u2022 Il futuro dell&#039;assistenza online \u00e8 nei chat-bot - Artera<\/title>\n<meta name=\"description\" content=\"Esiste una tipologia di bot che sembra stia tornando in auge, i chat-bot, che permettono di interagire su app di messaggistica come se...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.artera.net\/it\/sviluppo\/chat-bot\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u2022 Il futuro dell&#039;assistenza online \u00e8 nei chat-bot - 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