Support that makes the difference
One of the flagships of Artera is our support service: from the beginning of the collaboration we are at your disposal, intervening promptly and guiding you towards the result you want to obtain.
Every project is unique, that’s why at Artera you can build a custom-made support plan.
Build the right support for your project.
Monitoring Proactive
We offer automatic intervention service to ensure maximum reliability and performance of your hosting without the need for the client to open a ticket. This service is always included in our offerings.
24/7
Thanks to a sophisticated monitoring system, we can proactively address any potential issue within 5 minutes.
Swift Resolution
In 99% of cases, partners do not need to open a support ticket.
Optimal Performance
This proactive approach ensures optimal performance, with the majority of tickets received being related to logistical matters rather than technical issues.
We Handle the Infrastructure
You can rely on a secure and reliable platform, allowing you to focus on your business while we take care of your online infrastructure.
Discover the Monitoring included with your Artera plan
Basic
Essential monitoring that constantly checks the machine’s vital parameters, such as network and hardware resources, ensuring minimum and reliable supervision of the server’s overall status.
Full
Advanced monitoring that, in addition to vital parameters, includes continuous checks via probes on the status of major web hosting and mail services, ensuring constant reliability and performance.
Advanced
Complete monitoring with dedicated and customized probes that, beyond standard checks, anticipate and prevent potential issues even at the application level.
Assistance
To offer the right coverage, our plans adapt to every need: from full autonomy to complete support.
Discover the Assistance included with your Artera plan
Unmanaged
No direct intervention included; the client manages the service independently and entirely.
Basic
Assistance included only during the initial service setup phase and basic system support.
Managed
Comprehensive assistance from service startup, including ongoing technical support during business hours and periodic updates to ensure optimal service performance.
Switch to Full Prime Support
Do your customers contact you around the clock? We will let you do the same with us: Full Prime Support allows you to contact us at any time to solve any type of problem that may arise.
We offer the type of assistance you prefer.
Should our intervention be required, our ticket-based system allows us to identify the type of user and activate the appropriate level of support based on your needs.
Helpline
If you prefer to process your request verbally rather than in writing, our assistance will listen to you and create a dedicated ticket.
Reserved Ticket Area
You can independently manage all communications with our team and read messages directly from your personal area.
Email support
No need to create a ticket on the site: your email will be automatically transformed into a ticket and managed by our technicians.
Remote Support
Our technicians will be able to remotely connect to your computer or mobile devices, to help you in the most complex configurations and solve any problems directly and in total safety.
Knowledge Base
We have prepared and made available to all our customers a series of guides and tutorials to allow those who so wish to carry out all the operations and configurations autonomously.
A dream team at your service
Free DevOps Support
Devops specialists, a source of pride for Artera, are added to the team to ensure a high level of service with broad spectrum assistance.
