Artera 360 degree assistance

One of the flagships of Artera is our assistance service: from the beginning of the collaboration we are at your disposal, intervening promptly and guiding you towards the result you want to obtain.

For Artera technicians, assistance is not only dedicated to solving any problems, but a real guide to customer satisfaction.
From the activation of services to customized requests, up to the direct application of updates and corrections if detected by the diagnostic system.

Managed and Premium:
no worries with Artera

OUR OFFER

All Inclusive Assistance

We will take care of everything, acting in advance on possible problems.
Onboarding

Because it is important to start on the right foot.

  • – Site migration
  • – Initial mail migration
  • – Test environment configuration
  • – Pre-installation of CMS
Advanced

Site security and customization.

  • – Change PHP version
  • – Backup restore
  • – .htaccess configuration
  • – Bot block
Do it for me

Leave the management side to us.

  • – Management of email boxes
  • – Email client configuration
  • – DNS zone management
  • – FTP user management
Application level

Speed, safety and functions -
all covered.

  • – Site speed test
  • – “Hacked” site test
  • – HTTPS activation
  • – Redirect 301 management
BECOME A PARTNER
Premium Partner Assistance

The spearhead of technical support is dedicated to partners and their projects.

Devops free assistance
Direct and priority channel extended to your customers
Logistic support with customized logics
Support in the design, implementation and sales phases
TEAM

A performing team for every need

The Artera team has gathered the best collaborators in the IT field, in order to offer a 360 degree assistance. Not just a single expert, but a winning team in order to be able to face every challenge.
EXCLUSIVE FOR PARTNERS
Free Devops assistance

Devops specialists, a source of pride for Artera, are added to the team to ensure a high level of service with broad spectrum assistance.

ASSISTANCE MODES

Differentiated assistance channels 

Each user is different, as are their needs: choose the ideal contact method for you and we will take action immediately.

Ticket Based assistance

Get in touch with Artera in the way you prefer. Our system is able to create customized tickets based on the type of user and consequently activate the right degree of support.

Helpline

If you prefer to process your request verbally rather than in writing, our assistance will listen to you and create a dedicated ticket.

Reserved Ticket Area

You can independently manage all communications with our team and read messages directly from your personal area.

Email support

No need to create a ticket on the site: your email will be automatically transformed into a ticket and managed by our technicians.

Other modes

We have developed other support channels to meet the different needs of our customers.

Remote Assistance

Our technicians will be able to remotely connect to your computer or mobile devices, to help you in the most complex configurations and solve any problems directly and in total safety.

Knowledge Base

We have prepared and made available to all our customers a series of guides and tutorials to allow those who so wish to carry out all the operations and configurations autonomously.

The different faces
of all-round
assistance.

Artera 360 degree assistance

SOLUTIONS

Do you need extra assistance,
guaranteed 24/7 ?

Prime Support | Telephone support
all year round, around the clock

Do your customers contact you around the clock? We will let you do the same with us: Prime Support allows you to contact us at any time to solve any type of problem that may arise.

Do you need assistance?

Choose the arrangements for providing assistance that you prefer

Monday to Friday – from 9AM to 5PM

Remote Support

Download TeamViewer

Prime Support

Guaranteed assistance 24/7

Do you need more information?